FAQ

Welcome! This page answers the most common questions about Opcode Games products, orders, shipping, and support.

Orders & Shipping

When will my order ship?

  • In-stock items usually ship within 3–5 business days.
  • Pre-orders/backorders ship in waves, by the date the order was placed.

Do you offer combined shipping?

  • Yes, if your orders haven’t been packed yet. Email su*****@*********es.com with all relevant order numbers.

Can I change my shipping address after ordering?

  • If your order hasn’t shipped, email su*****@*********es.com with the new address and your order number.

How do I track my package?

  • You’ll receive an email with tracking as soon as your order ships.

Do you ship internationally?

  • Yes. Import duties, taxes, and fees are paid by the recipient. Carrier and customs delays are outside our control.

My package was returned to sender. What now?

  • We can reship once you confirm the correct address and cover the additional postage.

Pre-Orders & Backorders

How do pre-orders work?

  • You pay now to reserve your item. We ship in date order when production is ready.

Can I cancel a pre-order or backorder?

  • Yes, any time before it ships. Email su*****@*********es.com with your order number.

Why didn’t all my items ship together?

  • We ship as items become available. Pre-order/backorder items may ship separately from in-stock items.

Products & Compatibility

Which systems do you support?

  • Primarily ColecoVision, Atari 7800, and related classic platforms—plus accessories like reproduction boxes, manuals, and overlays.

PAL vs. NTSC—what should I choose?

  • Choose the region that matches your console (North America = NTSC; much of Europe/Australia = PAL). Some titles are region-specific.

Can I change PAL/NTSC after ordering?

  • If your order hasn’t shipped, yes—email su*****@*********es.com with the new preference and your order number.

Will cartridges work on clone or modified systems?

  • Results may vary. We design for original hardware; compatibility with clone/flash/modified consoles isn’t guaranteed.

Do you sell replacement shells, manuals, and repro boxes?

  • Yes—availability varies by title and wave.

Warranty, Returns & Refunds

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Club & Exclusives

What is the Club and how do exclusives work?

  • Certain titles or editions may be exclusive to Club members only. Details are announced via newsletter and product pages.

Digital Items (ROMs)

Do you sell digital ROMs?

  • At the moment we do not sell any ROMs of any game.

Contact

Couldn’t find what you need?

Email su*****@*********es.com with your question and we’ll be happy to help.